🔄 Palm Angels – Return & Exchange Policy
At Palm Angels, we want you to love your purchase. If for any reason you’re not completely satisfied, our Return & Exchange Policy makes it easy to return or exchange items.
🛍️ 1. Eligibility for Returns
- Items must be unused, unworn, and in original packaging.
- All tags and labels must be intact.
- Returns must be initiated within 14 days of delivery.
- Sale or clearance items may have specific return conditions (check product page).
📦 2. How to Initiate a Return
- Contact our customer service team at: support@palmangelsco.us.
- Include your order number and reason for return/exchange.
- Our team will provide a return authorization and instructions for shipping.
- Pack the item securely in the original packaging.
🔄 3. Exchanges
- Exchanges are possible subject to stock availability.
- To exchange, follow the return steps above and specify the item you wish to receive in exchange.
- Once your return is approved and received, we’ll send your new item promptly.
💳 4. Refunds
- Refunds are processed within 5–10 business days after we receive your returned item.
- Refunds are issued to the original payment method.
- Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., defective product, wrong item).
🌐 5. International Returns
- International returns are accepted but shipping costs may apply.
- Customers are responsible for return shipping fees unless the product is damaged or incorrect.
- Customs duties or taxes paid during the original purchase may not be refundable.
📧 6. Contact Customer Support
If you have any questions about your return or exchange, our support team is happy to help:
Email: support@palmangelsco.us